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I’ve just returned from the post office, having sent off the final letter to SoSpecial.co.uk who still haven’t refunded me for an order placed In June. So much for ‘confirming’ the transaction would go through last week. I am exasperated at the level they have stooped to in dragging this out but more shockingly, I’m stunned at how many others have been duped by them, and they took haven’t had their money back.
After notifying Consumer Direct, I was advised to issue a letter and send by recorded delivery. That has just cost me £1.70. Can I expect SoSpecial.co.uk to compensate me for that? I’ll be amazed I get my money back before Christmas.
I’d like to thank those who have come forward and posted their experiences on Just Nice Things. Collectively I hope we can stop SoSpecial.co.uk conning people with goods that most likely do not exist. It’s atrocious they can get away with this.
Sheenie, I can’t believe this is still going on. I’m so sorry for you. I think it’s disgusting that they think they can get away with doing this. I really hope you get this resolved soon.
ugh, sheenie this makes me ILL. i can’t believe how much they are jerking your chain. it makes me furious!!! it’s so USFJHD! i really just lose my words, it’s so inappropriate and i can’t believe they’re still a ‘business’ after so many people have had the SAME PROBLEM!!!
i really hope it gets resolved soon! 🙁
i was sad you were busy on our london day out, it would’ve been lovely to see you again, hopefully sometime soon!
xo
sara
Hi Sara and Andrea, thank you for your comments. I hope the letter isn’t returned to me with ‘addressee no longer exists’ or something. Some people have managed to get their money back after a battle though I feel like I’ve been fighting for far too long yet I haven’t had my money refunded. Their audacity is beyond words – no shame or guilt, just the same garbage regurgitated.
I am going to submit this story to BBC’s Watchdog. Talk about being rogue traders…
Yes, Sara! Missed out on seeing you again. Hopefully next time. 🙂 x
still battling to get my money back for some eyesential i bought from there for my girlfriend back in August.
Not looking good, they’re not even replying to emails or twitter now. Phone number still doesn’t work.
Surely this is fraud?
Skye, have you notified Consumer Direct? I would advise you to fill in their online form (takes a minute) and you will be issued with a reference case number. They will ask you to send a written letter as a final warning to So Special and post by recorded delivery. I did that and within a few days, I received an email confirming a refund would be processed back into my account (with a reference number). It is a bit tedious but worth it. I would also contact BBC Watch Dog. Who knows, with enough people protesting, they might investigate the fraudulent activities of So Special.